Return Policy

All awning and canopy products sold on Awnings.com are custom fabricated based upon specific and unique selections. As a result, Awnings.com does not offer product returns or refunds after the initial 3-day (72 hour) Cancellation Period. Please verify that your color selections are correct, and your measurements and options are accurate before and when placing an order.

Only defective units or units damaged caused during freight will be exchanged. Damaged freight (e.g. crushed or torn boxes, broken or torn materials) must be documented with the freight carrier at the time of delivery. Failure to report freight damage to the freight carrier at the time of delivery will eliminate the possibility of customer compensation for freight damaged products.

Damages due to misuse, carelessness or incorrect installation are NOT covered.

Pre-Pay Policy

We have a "Pre-Pay Policy" to protect ourselves from fraudulent orders and to purchase materials required to custom fabricate each order. All credit cards will be charged 24-72 hours after an order is placed. We reserve the right to decline international transactions and orders.

Cancellation Policy

We have a 3-day (72 hour) Cancellation Policy. All cancellation requests must be made by the customer within 3-days (72 hours) of placing an order. All awning and canopy products sold on Awnings.com are custom fabricated based upon specific and unique selections. Cancellations must be authorized in advance. Please contact us for assistance.

Feel free to contact us if you should have any questions.

Thank you,
Awnings.com


Return Policy


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