Damage Policy

All Awnings.com products are shipped FOB Origin. FOB (Free-On-Board) Origin means that Awnings.com pays all freight charges, the Buyer owns the goods while in transit, and the Buyer files any damage claims. Title passes to the Buyer at the moment the goods are transferred from the manufacturer to the carrier. The Buyer must file any claim (as the owner of freight) for any damaged incurred en route to the destination.

BEFORE signing any shipment documents, customers are advised to inspect all packages received, and to report ANY product or package damage immediately to the freight company. Please be sure to note damages on the delivery paperwork and contact Awnings.com as soon as possible. Orders with damaged or defective merchandise must be reported to Awnings.com within 5-days of the delivery date of your order.

IMPORTANT NOTE: Damaged freight (e.g. crushed or torn boxes, broken or torn materials) must be documented with the freight carrier at the time of delivery. Failure to report freight damage to the freight carrier at the time of delivery will eliminate the possibility of customer compensation for freight damaged products. Damages due to misuse, carelessness or incorrect installation are NOT covered.

If a product supplied by Awnings.com is found to contain a manufacturing defect, Awnings.com will replace only the product found to be defective. Because all Awnings.com products are custom made, we do not offer product returns, exchanges or refunds. For further details, please review our Limits of Liability, Return and Cancellation Policy and Product Warranty.

Feel free to contact us if you should have any questions.

Thank you,

Damage Policy

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