Shipping Information

MOST products will ship for FREE to any of the 48 contiguous United States. Shipping Charges will be required for all Shady Canopy products and for all orders delivered to Alaska, Hawaii, Guam, Puerto Rico and all other International locations. Please contact our Sales Department for shipping quotes and estimates.

ALL products will be shipped to the 48 contiguous United States via Ground Delivery or Common Carrier Freight Services. Delivery services are determined by the size and quantity of each order. Items over eight-foot long will be shipped via Common Carrier and may require a fork-lift. Special shipping arrangements and additional costs will be required for all Shady Canopy products and deliveries to Alaska, Hawaii, U.S. Territories and all International locations.

We do not ship to Post Office Boxes, APO and FPO addresses. We reserve the right to decline international transactions and orders.

Delivery dates will vary depending upon the style, size, quantity, material availability, seasonal time frames, etc.

Damage Policy

All products are shipped FOB Origin. FOB (Free-On-Board) Origin means that pays all freight charges, the Buyer owns the goods while in transit, and the Buyer files any damage claims. Title passes to the Buyer at the moment the goods are transferred from the manufacturer to the carrier. The Buyer must file any claim (as the owner of freight) for any damages incurred en route to the destination.

BEFORE signing any shipment documents, customers are advised to inspect all packages received, and to report ANY product or package damage immediately to the freight company. Please be sure to note damages on the delivery paperwork and contact as soon as possible. Orders with damaged or defective merchandise must be reported to within 5-days of the delivery date of your order.

IMPORTANT NOTE: Damaged freight (e.g. crushed or torn boxes, broken or torn materials) must be documented with the freight carrier at the time of delivery. Failure to report freight damage to the freight carrier at the time of delivery will eliminate the possibility of customer compensation for freight damaged products. Damages due to misuse, carelessness or incorrect installation are NOT covered.

If a product supplied by is found to contain a manufacturing defect, will replace only the product found to be defective. Because all products are custom made, we do not offer product returns, exchanges or refunds. For further details, please review our Limits of Liability, Return and Cancellation Policy and Product Warranty.

Feel free to contact us if you should have any questions.

Thank you,

Shipping Information

Convenient On-Line Shopping and Ordering
800-422-6827 ext. 145