Product Warranty is a division of Eide Industries, Inc. All products are covered under manufacturer’s warranty. Please see the product specifications for warranty time frames and details. Please contact us for assistance with warranty issues for products purchased through our website.

Eide Industries, Inc. warrants its products for a period of one (1) year from the date of original product manufacture.* Certain fabrics, materials, and other components used in the fabrication of Eide Industries’ products may carry warranties and prorated warranties of differing lengths provided by their manufacturer(s). In all cases, Eide Industries, Inc. warranties do not exceed one (1) year from the date of original product manufacture. Eide Industries’ warranties specifically exclude product damage or personal injury due to neglect, improper use, improper installation, or improper maintenance and for damage or injury due to acts of nature. We reserve the right to decline international transactions and orders.

Warranty claims will be reviewed on a pro-rated case-by-case basis. Warranty replacement and shipping fees may apply at the owner's expense. See Limits of Liability and product Features & Specifications for more details.

Return Policy

All awning and canopy products sold on are custom fabricated based upon specific and unique selections. As a result, does not offer product returns or refunds after the initial 3-day (72 hour) Cancellation Period. Please verify that your color selections are correct, and your measurements and options are accurate before and when placing an order.

Only defective units or units damaged caused during freight will be exchanged. Damaged freight (e.g. crushed or torn boxes, broken or torn materials) must be documented with the freight carrier at the time of delivery. Failure to report freight damage to the freight carrier at the time of delivery will eliminate the possibility of customer compensation for freight damaged products.

Damages due to misuse, carelessness or incorrect installation are NOT covered.

Cancellation Policy

We have a 3-day (72 hour) Cancellation Policy. All cancellation requests must be made by the customer within 3-days (72 hours) of placing an order. All awning and canopy products sold on are custom fabricated based upon specific and unique selections. Cancellations must be authorized in advance. Please contact us for assistance.

Eide Industries, Inc. is a custom manufacturer of commercial awnings and canopies, architecturally designed shade structures, tensioned fabric structures, pool cabanas, protective covers, mobile marketing canopies and industrial sewn canvas products.

Feel free to contact us if you should have any questions.

Thank you,

Product Warranty

Convenient On-Line Shopping and Ordering
800-422-6827 ext. 145